Consulting
Community Portal
Management Tools
Section 7.1 - Collection Service:
- Secure online automated one time payment and/or reoccurring: check, credit card, debit card, payment processing will cut collection time in half and enable condo associations to self mange their building, eliminating numerous problems that arise via non-self management.
- Direct deposit payments from each tenant, eliminates the hassle of processing checks, writing, and mailing small balance letters which will create a reliable, paperless work environment.
- Not sufficient funds notification time cut in half.
- Real time view of payment postings, individual account status, and building cash flow analysis.
- Monthly digital reports of accounts paid/unpaid, maintenance records broken down according to individual building, unit, tenant, issue, and work order status.
- Automated-Work-Order-Processing will create a paperless work environment for your building managers and maintenance crews, replacing hand-written work orders that can be misinterpreted and/or lost.
- Provide better customer service to your tenants via mass/floor/group email and community bulletins, surveys, and postings.
- Notify tenants of building news and events via mass email, and/or posting on the community bulletin.
- Photo database tied into access control and concierge system.
- Cost effectively integrates into any future developments.
- Tenants can pay rent and/or condo assessment online via: credit card, check, and debit card, direct deposit with an E-check or automatic debit from their credit card/bank account.
- Automated-Work-Order-Processing.
- Views of their condo, apartment, and/or home, on the Internet through installed web cameras.
- Tenant profiles and web pages can be shared on the building directory.
- Links to local shopping, restaurants reservation, and business.
- Individual unit account to check email (desiredname@particularbuilding.com), calendar, local news, weather, and events on the community portal.
- The ability to view community directory and shared private tenant profiles to look up neighbors and the management companys contact info.
- Links to network status and firmware upgrades.
- The ability to view and post announcements on community bulletin board and calendar to schedule condo association or community meetings, to vote for and on condo board members and bi-laws.
- Search the Internet powered by Google .
- Valet services:
- Call car up with a touch of a button
- Real time notification of car status and delivery time
- Links to community resources and events.
- The added service of marketing your buildings office space, condos, and/or apartments on an affiliated webpage, would include:
- i. Individual unit amenities and pricing
- ii. Virtual tour with 360o pictures and/or short video
- iii. Community amenities and map of area
- iv. Leasing agent contact info
- v. Automated appointment scheduling to view condo/apartment
- vi. Open house: times, scheduling, and dates
- information technology that can relay any type of data (text and/or voice message/s, pictures, video) to the correct communication/s device/s: pager - cell phone
- email address - instant messenger service - computer
- television, correlating to the user permissions and criteria specified in that particular work order.
Tenants Experience
Monday Morning
You go to take your morning shower and realize there's no hot water. After grumbling a lot and taking a very chilly shower, you hop onto your computer, click on "Submit-Automated-Work-Order" sending a request to the maintenance department to have your hot water heater looked at. Within minutes, you receive an email confirmation and a link to the status of your work order.
Before leaving work in the afternoon, you log on to the community portal and check your work order status, to see if you need to make alternate bathing arrangements. Your heating coil has been replaced, and you can go home knowing hot water awaits you.
Tuesday Afternoon
After work and a nice bath in your newly restored hot water, you check your email. One message is particularly welcome: the yoga class you asked about at the community recreation center has been organized. You click over to the recreation facility page on the portal and sign yourself up. While there, you reserve a racquetball court for your Thursday evening match and check the swimming pool hours for your nephews' visit on Saturday.
Wednesday Evening
Its the last day of the month and you decide it's time to settle up with the landlord. Logging on to the community portal, you click on "Pay Rent," enter your account number, and submit the information for your electronic payment. After the payment has been processed you get a flashing "New Message" notification. Clicking on it, you realize it's that time again, time to renew your lease. Your new lease is there, ready for you. Why wouldn't you want to continue living in such a place? You click "renew, and return the lease to the management office.
Friday Morning
Logging on to the community bulletin board, to post a message about the pair of goggles you'd found at the racquetball courts the night before, you notice that the new couple in 41C has reserved the terrace for a barbecue that night. Everyone is invited; just bring something for the grill. Perhaps you'll pick up a steak or veggie burgers on your way home from work and stop by.
Saturday
Expecting your nephews for their monthly visit, but hoping to get in a work out before they arrive, you leave an online message for the doorman, letting him know to send your sister and her sons over to the recreation center when they arrive.
Later that day, after a tiring afternoon at the pool, you decide to escape into a novel while the boys are engaged in a serious video game, with the neighbor's kids over the community wide network.